SMDP Module 5

What are the key elements of the WOW! Experience at Cheezious?

• a) Following strict guidelines

• b) Emphasizing innovation, creativity, and differentiation

• c) Focusing solely on efficiency

• d) Implementing traditional methods

What is the purpose of guest recovery?

• a) Transforming satisfied guests into dissatisfied ones

• b) Addressing concerns promptly to regain trust and satisfaction

• c) Ignoring guest complaints

• d) Minimizing guest interactions

What is the paramount importance in product quality at Cheezious?

• a) Appearance and smell

• b) Consistency and taste

• c) Speed of service

• d) Efficiency in preparation

What should a Shift Manager prioritize during guest recovery?

• a) Ignoring guest complaints

• b) Focusing solely on profitable guests

• c) Promptly addressing concerns

• d) Avoiding interactions with dissatisfied guests

What is not the main role of your crew members at Cheezious?

• a) Interacting with Guests

• b) Identifying Needs

• c) Addressing Needs

• d) Managing Inventory

What should a Shift Manager do in response to new promotions or events?

• a) Continue with regular plans without adjustments

• b) Ignore new promotions or events

• c) Adjust plans and communicate changes to the team

• d) Disregard any changes in guest behavior

What is the primary purpose of a Prep Plan?

• a) Managing employee schedules

• b) Monitoring guest feedback

• c) Guiding back-of-the-house staff

• d) Calculating daily sales revenue

What is the main benefit of Product Projection?

• a) Maximizing employee breaks

• b) Increasing guest satisfaction

• c) Minimizing waste

• d) Expanding menu options

Which of the following is NOT emphasized in upholding product quality standards at Cheezious?

• a) Following product spec charts rigorously

• b) Maintaining the highest standards in food safety

• c) Ignoring any lapses in quality

• d) Ensuring ongoing training to reinforce quality standards