Test tuần 14/2024 - AR

 I want to edit countries, is it possible?

(choose correct answers)

• Yes, you can go to Review Box > Advanced settings > Review item to edit countries

• Sorry, we don’t support to edit the reviews' information due to Shopify's policy

• Only for Premium plan

• Yes, we have bulk edit country feature in Manage reviews

• You can export review by CSV and edit country code then re-import into the app

I turned off the review date, but it’s still showing here. How can I turn it off?

• Go to Show reviews → Review box → Turn on/ turn off the review date and save again to make it work

• Show reviews → Popup detail → hide date there

• 1. It’s a bug, we will escalate to TS team to check

• N/A feature

 I noticed that everyone can write reviews on my store. Can I make it available only for my customers who bought products in my store?

• Reject right away as it’s a N/a feature

• It’s impossible to show the write a review button for the purchaser only. I suggest that you can hide the write a review button and use Auto request to send email to your customers and request for reviews

• 1. Ask TS to set up the review button so that it’s only visible for the purchaser

On the old version, I can show all reviews on my product page, but it’s not working on the new version

Provide your explanation to customers

I love the old version, could you revert it back for me?

(choose correct answers)

• 1. Apologize, it’s not possible to revert to the old version

  2. We will try to support you setup and custom new version

• Forward to the Technical team to revert

• We will move all stores to the newest version. Therefore we cannot revert old version for any merchant

• You can revert to the old version via the banner on Show reviews section

• The new version has been investigated to improve loading and design of the widget to bring good experiences for purchasers

When customers want to refund monthly and yearly plans, we need to ask them uninstall app as soon as possible

• False

• True

While supporting, the agent faces an unknown question. What should an agent do?

(choose correct answers)

• Ask customer to wait

• Post slack/ call to get advices

• Assign to fulltime

• Answer anything you know regardless unsure about it

• Proactive to learn on Google

What should agent check first when at the beginning of shift?

(choose correct answers)

• Ongoing chats

• Pending fulltime chats (for shift 8h - 12h)

• Pending DEV chats

• Urgent chats, new posts on Slack

I uninstall app in trial period, will the system keep counting trial days?

• Yes, it will keep counting regardless you install or uninstall app

• No, it will defer counting until you reinstall app

What should you do when the customer sends the request by live chat and submit a Shopify ticket at the same time?