Console Quiz

When should the 'Category' field be filled out?

• Before the call starts

• During the call

• After the call is over

• At the beginning of the next call

What is the purpose of the 'Subcategory' field as described in the document?

• To record the patient's name

• To provide further information on the actual category

• To mark the call as urgent

• To note if a Spanish-speaking caller was helped

If someone calls to check the date and time of their next appointment and then reschedules, which category should be selected?

• Appointment Confirmed

• Appointment Rescheduled

• Appointment Canceled

• New Appointment

Whose name should be put in the "Patient Name" box when receiving a call from a company like a dentist office or pharmacy?

• The caller's last name

• The company's name

• The first name of the person and the company they are with

• The patient's full name

If a mother calls to schedule an appointment for her son, whose name should be entered in the "Patient Name" box?

• The mother's name

• The son's name

• Both the mother's and son's names

• The name of the person who made the appointment

What should you do if the phone number the patient provides is different from the one that auto-fills in the console?

• Ignore the new number and keep the auto-filled one

• Verify and update the console with the correct number

• Ask the patient to call back with the correct number

• Enter both numbers in the patient's file

What should you do if the caller is a new patient?

• Fill in the Patient ID box

• Check the New Patient checkbox

• Notify your manager

• Ignore the box

When should the "Mark as Urgent" checkbox be used?

• For billing or insurance questions

• If the patient is in pain, bleeding, and swollen

• For any appointment within the next week

• If the office name does not autofill

What should you do if the office name does not autofill in the console?

• Fill in the Patient ID box

• Check the New Patient checkbox

• Notify your manager and select the correct office

• Use the "Mark as Urgent" checkbox

What should you include in the 'Action Taken' section after giving information from the doctor profile?

• The doctor's favorite color

• The date and time of the appointment, rescheduled appointments, and cancellations

• Your personal opinion about the doctor

• The weather forecast for the day of the appointment