Ricardo's Quiz

What must be done right after the customers communicate that they will no longer need the service of 1 or more employees due to low performance (and they have already gone through an action/improvement plan)?

• Investigate the reasons for this decision

• Offer to backfill the position(s)

• Request a Time Study with QA/WFA

• Offer a floater to compensate any issues

If the communication occurred via phone call, an email recap must be sent to the customer and the email does not need to be acknowledged to continue with the process.

• True

• False

Once the notification from the customer is received, the Operations Controller should immediately change the employee's status to “Deactivated” on the LSG Portal

• True

• False

Answer explanation

The Operations Manager is the one responsible for changing the status to "Deactivated" on the LSG portal.

Who is responsible for telling the employees they will no longer continue in the account?

• Operations Manager

• Operations Controller

• Braulio

• Jurídica

Who is responsible for telling the employees they will no longer continue with LSG?

• Operations Manager

• Operations Controller

• Braulio

• Jurídica

What should be done by the Operations Manager before releasing the employee to the pool of candidates and backfilling the position? (Select all that apply)

• Report the Lost Position in the Requisitions File

• • Verify availability card is signed

• • Send FEF if the employee was removed due to low performance/ethics.

• • Update the comments in the NNB

• • Check pending PTO

Answer explanation

It's crucial to escalate cases of low performance or ethical issues through a FEF and ensure all evidence is forwarded to the Legal department.

If the Operations Manager informs the employee about the offboarding process during a Teams call, and the call is recorded, there is no need to notify the employee via email.

• True

• False

Answer explanation

We must always send an email notification when removing an employee from an account.

If it is decided that the employee will be transitioned to the pool of candidates, the offboarding email notification should inform the employee that moving forward they must report to the _________________

When sending the offboarding email notification to the employee, you must attach the ____________