
Ricardo's Quiz
Authored by Ricardo Quintero
Professional Development
Used 3+ times

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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What must be done right after the customers communicate that they will no longer need the service of 1 or more employees due to low performance (and they have already gone through an action/improvement plan)?
Investigate the reasons for this decision
Offer to backfill the position(s)
Request a Time Study with QA/WFA
Offer a floater to compensate any issues
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the communication occurred via phone call, an email recap must be sent to the customer and the email does not need to be acknowledged to continue with the process.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Once the notification from the customer is received, the Operations Controller should immediately change the employee's status to “Deactivated” on the LSG Portal
True
False
Answer explanation
The Operations Manager is the one responsible for changing the status to "Deactivated" on the LSG portal.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Who is responsible for telling the employees they will no longer continue in the account?
Operations Manager
Operations Controller
Braulio
Jurídica
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Who is responsible for telling the employees they will no longer continue with LSG?
Operations Manager
Operations Controller
Braulio
Jurídica
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What should be done by the Operations Manager before releasing the employee to the pool of candidates and backfilling the position? (Select all that apply)
Report the Lost Position in the Requisitions File
Verify availability card is signed
Send FEF if the employee was removed due to low performance/ethics.
Update the comments in the NNB
Check pending PTO
Answer explanation
It's crucial to escalate cases of low performance or ethical issues through a FEF and ensure all evidence is forwarded to the Legal department.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the Operations Manager informs the employee about the offboarding process during a Teams call, and the call is recorded, there is no need to notify the employee via email.
True
False
Answer explanation
We must always send an email notification when removing an employee from an account.
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