ERP vs CRM Quiz

What does CRM stand for?

• Customer Relationship Management

• Customer Retention Management

• Enterprise Resource Planning

• Customer Resource Management

Which system helps manage the sales pipeline and automate sales activities?

• ERP system

• CRM system

• HR system

• BI system

Which system is more focused on a specific part of the business such as sales force automation?

• CMS system

• SCM system

• CRM system

• ERP system

What does ERP stand for?

• Enterprise Resource Planning

• Customer Relationship Management

• Enterprise Risk Planning

• Employee Resource Planning

Which system is meant to provide broader capabilities across the entire business?

• BI system

• HR system

• CRM system

• ERP system

Which system is typically designed specifically for sales force, customer service, and marketing activities?

• CMS system

• CRM system

• ERP system

• SCM system

Which system can handle functions like financials, inventory management, and warehouse management?

• BI system

• HR system

• CRM system

• ERP system

Which system is more likely to be used in manufacturing to track inventory and shop floor activities?

• CMS system

• SCM system

• CRM system

• ERP system

Which system can help manage territories, commissions, and provide custom estimates for products or services?

• CRM system

• BI system

• ERP system

• HR system

Which system can be easier to manage as a single system across the entire business?

• ERP system

• CRM system

• SCM system

• CMS system