Princ. of Mgt_Controlling

________ refers to the process of monitoring, comparing, and correcting work performance

• A.

  Controlling

• B.

  Checking

• C.

  Measuring

• D.

  Verifying

_________is the final step in the management process, which provides a critical link back to ________.

• A.

  Organizing; planning

• B.

  Planning; controlling

• C.

  Controlling; planning

• D.

  Leading; organizing

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?.

• A.

  Oral reports

• B.

  Personal observations

• C.

  Statistical reports

• D.

  Written reports

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.

• A.

  personal observations

• B.

  statistical reports

• C.

  oral reports

• D.

  written reports

The comparing step in the control process determines ________.

• A.

  the variation between actual performance and the standard

• B.

  a company's relative position in the industry in terms of the standards used

• C.

  a company's relative position in the industry in terms of performance variances

• D.

  the variation between actual performance and an external benchmark from a noncompetitor

Which one of the following is considered the most desirable type of control to prevent anticipated problems?

• A.

  Feedforward control

• B.

  Concurrent control

• C.

  Feedback control

• D.

  Management by walking around

The management control that takes place while a work activity is in progress is known as ________ control

• A.

  immediate

•  B.

  concurrent

• C.

  feedback

• D.

  consistent

_________is when a manager in the work area interacts directly with employees to maintain supervision.

• A.

  Preventive maintenance

• B.

  Management by walking around

• C.

  Proactive control

• D.

  Feedforward control

Management by walking around is an example of ________ control.

• A.

  feedback

• B.

  concurrent

• C.

  feedforward

• D.

  reactive

The information provided by the customer who brings a product in for warranty work can be used for ________ control.

• A.

  feedforward

• B.

  concurrent

• C.

  preventive

• D.

  feedback