Communication

Which two of the following are potential impacts of excessive communication within a business?

• Rising costs

• An increase in productivity

• Cost reductions

• Motivated workforce

• Reductions in productivity

Which two of the following are potential barriers to effective communication?

• Motivated workforce

• Jargon

• Technical language

• Effective listening skills

• Clear business aims and objectives

Which of the following terms best describes a situation whereby there is too little communication within a business?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

Which of the following is a potential impact of insufficient communication within a business?

• High levels of employee motivation

• Inefficient employees

• High levels of staff retention

• Lower levels of labour turnover

Which of the following is a possible benefit to a business of having a flat organisational structure?

• Slower communication

• Faster communication

• Insufficient communication

• Excessive communication

Which of the following is most likely to lead to effective communication between employees? When:

• There are many levels in the hierarchy

• Job roles are unclear and overlap between different members of staff

• A team leader has a very wide span of control

• The business has a motivated workforce

Which of the following is the most likely negative impact of developments in communication technology such as e-mails?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

• Effective communication

• Communication

• Insufficient communication

• Excessive communication

Which of the following would be the job role to which a senior manager would report in a hierarchical organisational structure?

• Director

• Support staff

• Team leader

• Supervisor

Which of the following is most likely to lead to a motivated and productive workforce?

• Excessive communication

• Barriers to communication

• Effective communication

• Insufficient communication