Brock/Smartsuite(Production)

Passenger O'Malley travelled with EY on EY461 from MEL to AUH then with AF on AF639 from AUH to CDG then with EI on EI527 from CDG to DUB. His bag is missing. You need to send a TTY. Who will you send it to ?

• MELEY

• AUHEY

• AUHAF

• CDGAF

The passenger hasn't reported an AHL with EI but wants to know where the bag was last scanned with EI. Which application will you use to check?

• Graphical User Interface(GUI) Worldtracer

• Brock

• Desktop World Tracer

• Outlook

Which search will you do in Brock to check where the passenger's bag was scanned?

• Global Search

• Forward Search

• Damaged Bag Search

• Delayed bag Search

What are the things we usually use to check if there is any scanning information on the bag when you do a Global Search in Brock ?

• PNR

• Name

• Tag Number

• Flight Number

If you see this" SmartNotify has determined that the bag is loaded on aircraft for flight EI0262/11APR" what does it mean?

• Bag is loaded on the flight

• Bag is offloaded

• Bag is lost

• Bag is damaged

What does "Bag's not loaded fault category determined for flight EI0527: Not Seen - NotSeenTransfer" mean

• Bag was loaded on the the flight EI0527

• Bag wasn't loaded on the flight as they couldn't find the bag at transfer from one airline to another

• Bag is invisible

• Bag is at fault

What does "BPM processed: Bag loaded into ULD/Cart AKH43077BA/EI0527/04APR"

• The bag was loaded into the container

• The bag was put into the truck

• The bag was put into the manager's cart

• The bag has been loaded into the warehouse

What does "Bag has been delivered to Arrivals 5 B" mean?

• Bag has been delivered to the passenger

• The bag is at Skillsource

• The bag is at Terminal in the arrival station

• The bag delivered to house 5B

If you see this in Brock "Authority to Load Yes

in ULD / Cart HLD00005EI" What does it mean?

• It's ok to load the bag

• It's in the container

• It's not ok to load

• It's going to held

What is the full form of RL and FS? If the passenger was travelling from DUB/LHR/LAX. What would the RL and FS be?

• Reason of Loss

• Fault Station

• LHR/55

• DUB/21