Ramdom 2

The tag number on an AHL is EI123456. Is it correct?

• NOT SURE

• YES

• NO

• 

It is mandatory to check Brock and update FF lines with last known location

• YES

• NO

• 
• NOT SURE

Is it okay to say "hello hello hello " on call?

• NO

• YES

• NOT SURE

• SOMEIMES

Do you have to mention that you’ve checked matching OHDs 1-4 or 1-5 from HIS/M (history match) area in your notes/FF lines when the bag is under trace?

• YES

• NO

• MAYBE

• SOMETIME

When you come across any email which is bounced back, what will you do?

• Ignore it

• Complain about the agent that sent it

• Open the AHL, update FF lines stating " Email to pax bounced back/next ag please reconfirm and update the email address"

• Open the AHL, update FF lines stating " Email to pax bounced back/next ag please inform pax he gave us the wrong email address"

You come across files where final carrier is different, you try to contact the passenger to inform that he needs to contact the final carrier and we have to close the file. However you are not able to contact the passenger by call or email. What will you do?

• We will close the AHL

• We will Suspend the AHL

• We will continue to follow up on such files until the bag is in primary tracing to advise passenger that they have to contact final carrier for their luggage

• We will call the CEO and inform him that the passenger isn't answering our calls and emails

When customer traveled from LAX -DUB and left his laptop inside the aircraft , what would you suggest to the customer ?

• We will request customer to call us back later

• www.wereturnit.com

• We will send the Link to the customer via email.

• We will request the customer to visit the airport

Do we need to obtain the product serial number from the guest and share it with the airport for verification, in case of products like headphones or electronic gadgets?

• No

• Yes

• Maybe

• Not Sure

If the customer is willing to send someone else to pick up the bag from the Airport, what will you instruct them?

• Give the customer the wrong time so when they go to the airport no one will be there

• Tell the customer it can't be done

• Customer needs to write a Consent Letter/Authorization Letter informing he/she authorizes a friend or relative to collect the item on their behalf along with a copy of Photo ID (Copy of Driver's License/Passport)

• Tell the customer if they send someone to the airport they have to pay an entry fee

While on call, when the customer is talking and you are listening to the caller. You should.........

• Disconnect the call

• Mute the headset so noise from this side can't be heard by the passenger

• Talk to the person next to me about a party

• Talk in a foreign language