Telephone Etiquette Quiz - Pre Test

What is spelling for " JHON"

• Juliet, Hotel, Oscar, Nensy

• Juliet, Hotel, Oscar, November

• Jus, Hotel, Opa, Nensy

• Juliet, Hotel, Opa, November

What is eqUILIBRIA phone Number?

• 4741071

• 4741072

• 4741070

• 4741073

Below forbidden word use on phone, except :

• I don't know

• Let me find out for you

• See you

• Okay

How to dial the room from the outlet

• Dial 7 and room number

• Dial 9 and extension villa

• Dial 8 and villa number

• Dial 0 and villa number

What is extension number of reservation?

• 7106

• 7103

• 7104

• 7105

Subject to our policy, transfer call from outside need to put on hold, Except :

• Hotel Guest

• General manager

• Sale Manager

• Owner

Who is incharge on extension 7116

• HR Officer

• Executive Housekeeper

• Sauce Chef

• Chief accounting

What is the standard greeting for receiving outside call ?

• Good Morning, equilibria seminyak, Ayu speaking

• Good Morning equilibria Seminyak, Ayu speaking, what can I do for you?

• Good Afternoon, equilibria Seminyak, Ayu speaking, How may I assist you?

• Good Evening, How may I help you?

What to say when guest say thank you, except:

• Big Smile

• You most welcome

• My Pleasure

• Not at all, I am able to help

How to make outside call for overseas call?

• Dial 8 and country code and following the phone number

• Dial 8, International code, country code and phone number

• Dial 9, International code, country code and phone number

• Dial 9, country code and following by the phone number