Lean Thinking Workshops

Lean is only applicable to manufacturing industries.

• True

• False

1. What is a "series of actions or steps taken in order to achieve a particular end"?

• 1. Strategy

• 1. Process

• 1. Input

• 1. Output

3. What type of customer is the following: "defined as the end user of the service or products provided" by the finance team"?

• 1. Internal Customer

• 1. External Customer

• 1. Final Customer

4. What does SIPOC stand for?

• 1. Supplies, Inventory, Procedure, Output, Company

• 1. Supplies, Inventory, Procedure, Output, Consumer

• 1. Supplier, Input, Process, Output, Customer

• 1. Supplier, Input, Procedure, Organization, Consumer

5. What defines value?

• 1. Process

• 1. Output

• 1. Customer

• 1. Time

6. What acronym do we use to define process wastes?

• 1. TIMMYWOODS

• 1. TIMWOODS

• 1. TIMMYWOOD

• 1. TIMWOOD

7. What type of waste is the following: "Handling off papers to a customer or another person?

• 1. Motion

• 1. Transport

• 1. Overprocessing

• 1. Waiting

8. What type of waste is the following: "Walking to and from the printer"?

• 1. Motion

• 1. Transport

• 1. Overprocessing

• 1. Waiting

9. What type of waste is the following: "Correcting order entry errors"?

• Overprocessing

• Defects

• Skills/ Underutilized People

• Waiting

What type of waste is the following: "insufficient cross-training"?

• Overprocessing

• Defects

• Skills/ Underutilized People

• Waiting