F&B chapter 2-3

There are 2 types of communication they are _______________ and non verbal communication.

• Picture communication

• Sound communication

• verbal communication

• voice communication

What are call non verbal communication they are written word example e mail chat, SMS. Symbols , picture and __________.

The actual words we use is only effective _______ %

• 5

• 4

• 6

• 7

The _______ of our voice is 38%.

________________ whether we look at the other person and for how long.

If you are ill, notify your __________ as soon as possible

ယခုမြင်တွေ့နေရသောဆလိုက်၏အောက်ဆုံးတွင်ပျောက်နေသောစာသားကိုရေးပြပါ။

Teams in hospitality are ________________ ?

• Housekeeping

• Front office

• Food and Beverage

• Kitchen

• Public complaints department

What is meaning of waiter?

• Waiting for ready to serve

  Attending detail to customer need

  Innovative service

  Timing

  Eye contact

  Respect

• Waiting for ready to serve

  Attending detail to guest wish

  Innovative service

  Timing

  Eye contact

  Release

• Waiting for ready to serve

  Attending detail to guest need

  Innovative service sequence

  Timing

  Eye contact

  Respect

• Waiting for ready to serve

  Attending detail to guest want

  Innovative service

  Timing

  Eye contact

  Release

What letter is missing in fundamental of customer service slide?