business phone call vocabulary practice

What do you do when you pick up the phone?

• Hang up

• Dial

• Answer

• Hold

What is a machine connected to a telephone to record messages when no one answers calls?

• Receiver

• Voicemail

• Conference call

• Dial tone

When you are busy (AmE) or engaged (British E), what does it mean?

• Available to take calls

• Waiting for someone to call back

• On hold

• In the middle of something and not reachable

What is another term for a phone booth?

• Voicemail

• Dial tone

• Phone box

• Extension

1. Why is it important to use polite greeting phrases when answering a business phone call?

1. How does an answering machine help manage incoming calls when nobody is available to answer them?

1. Describe a situation where being "busy" or "engaged" on the phone might occur. How would you handle it?

What is a short note sent to or from a smartphone or other mobile device called?

• Text message

• Voice mail

• Dial tone

• Caller

How do you politely ask for information during a phone call?

• "Busy signal!"

• "Answer the phone!"

• "Hang up!"

• "Can you tell me...?"

When someone asks for your name and number, they are asking to take your...

• Dial tone

• message

• Details

• Robocall