business phone call vocabulary practice

business phone call vocabulary practice

Professional Development

21 Qs

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business phone call vocabulary practice

business phone call vocabulary practice

Assessment

Passage

Education

Professional Development

Practice Problem

Easy

Created by

Monica Rodriguez

Used 1+ times

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What do you do when you pick up the phone?

Hang up

Dial

Answer

Hold

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a machine connected to a telephone to record messages when no one answers calls?

Receiver

Voicemail

Conference call

Dial tone

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When you are busy (AmE) or engaged (British E), what does it mean?

Available to take calls

Waiting for someone to call back

On hold

In the middle of something and not reachable

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is another term for a phone booth?

Voicemail

Dial tone

Phone box

Extension

5.

OPEN ENDED QUESTION

3 mins • 1 pt

  1. Why is it important to use polite greeting phrases when answering a business phone call?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

  1. How does an answering machine help manage incoming calls when nobody is available to answer them?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

  1. Describe a situation where being "busy" or "engaged" on the phone might occur. How would you handle it?

Evaluate responses using AI:

OFF

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