*RCI - Club Royale Review day 13

If the guest calls in to cancel the reservation within 100% penalty and the offer is expired, which of the following will we do with the offer?

• Offer can be reused. Send "unredeem Offer" email
• Offer cannot be reused
• Offer can be reused, no need to send "unredeem offer" email

Using the same offer code, which of the following is needed so we can change the ship and sail date of the booking using the same offer code on a comp casino booking after the final payment date?

• Offer still active, not expired

• Bk not having a paid upgrade or RCTP

• Before 100% penalty
• After 100% penalty

If a caller wants to cancel the 2nd guest on a double occupancy comp casino booking and the 2nd guest has an offer applied. Which of the following needs to be done?

• Remove any portion of the YHP with the removed offer
• Remove the offer for the guest that is cancelling
• Cancel the guest
• Process any applicable refund
• All of the above

If a guest wants to downgrade their stateroom and the stateroom they chose has a blue line (Cruisefare) that is lower than the comp stateroom, you may downgrade the stateroom and adjust the YHP to cover the lower rate.

• True
• False

We can use TBA for the booking with the following price code except;

• Casino comp
• Casino ten
• Casino five
• BOGO60 NRD

Which are acceptable reasons for a Courtesy Holds?

• Guest’s credit card has declined (for full or partial payment) when attempting to collect payment.
• Guest is driving
• The stateroom is the last available room in a super category.
• Travel Partner is not prepared for payment.
• A guest is requesting the Courtesy Hold

If both guests has a comp offer (same campaign) and the ship and saildate is on both their list, what stateroom do they get (combined) if guest 1 has a comp interior and 2nd guest has a comp oceanview?

• Interior
• Oceanview
• Balcony
• Junior Suite

Which of the following offers CANNOT be combined?

• Comp Offer + TIV
• Casinoten + Casinofive
• Comp Offer + Comp Offer
• Dollars Off (DO) + Dollaors Off (DO

How many additional rooms can a signature member add for "travelwith"?

• 1
• 2
• 3
• 4

What is the additional 2 digit remark code we add for "travelwith" bookings?

• NT
• AD
• GY
• 2T