English for Hospitality Quiz

What is the importance of English proficiency in the hospitality industry?

• To become a manager

• To provide exceptional service

• To learn new languages

• To improve cooking skills

Which of the following is a difference between Hospitality English and Daily Conversation?

• Higher Degree of Structure

• The Art of Storytelling

• Adapting the Message

• Logical Arrangement of Thoughts

What is the benefit of effective communication with customers in the hospitality industry?

• Employee turnover

• Decreased revenue

• Great customer satisfaction

• Increased competition

What does Hospitality English require in terms of linguistic style?

• A more formal style

• A casual style

• A poetic style

• A technical style

Why is it important to anticipate customer needs in the hospitality industry?

• To limit services

• To reduce staff

• To increase prices

• To build trust and ensure a safe experience

What is the purpose of a transparent and accessible communication culture among colleagues?

• Encourages open sharing of information

• Creates competition

• Limits communication

• Reduces collaboration

In Hospitality English, what is the distinct approach to delivery?

• Considers the specific needs and expectations of customers

• Uses technical jargon

• Ignores customer feedback

• Focuses on personal stories

What is the outcome of positive guest reviews in the hospitality industry?

• Increase employee turnover

• Limit services

• Decrease customer satisfaction

• Boost hotel reservations and income

How does effective communication with colleagues lead to an improved visitor experience?

• Limits communication

• Reduces collaboration

• Creates a competitive environment

• Encourages open sharing of information and constructive criticism

What is the role of storytelling in both hospitality English and daily conversation?

• Achieving a heightened impact

• Providing technical information

• Reducing customer satisfaction

• Increasing competition