Consumer Protection

Don’t purchase in haste’, this is an important ____________ of the consumer.

• Responsibility

• Right

• Act

• All the above

A producer of Surajmukhi claimed in an advertisement in a national newspaper that his product has large amount of vitamins, Minerals and Proteins. However, tests indicated that it was a false claim. Whose example is this?

• Exploitation of consumer

• Welfare of consumer

• Information for consumer

• None of these

Consumers have a legal responsibility to:

• Make sure they are not damaging the environment

• Become informed about the products they are buying

• Get a refund for a product that isn't working

• Leave online reviews to help other people

What does Fair trade do?

• Fair trade is an organisation that forces children into forced labor and makes women work for no money.

• Fair trade is about making sure that a consumer is able to get a refund for a faulty product when it stops working under warranty.

• Fair trade is about making sure that prices of products are cheaper when they come into Australia so that prices are fairer on the consumer.

• Fair trade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world.

Purchasing items on the spur of the moment?

• Timing Purchase

• Comparison Shopping

• Impulse Buying

• Unit Pricing

According to which right.....The consumer can approach the government and public bodies when decision and policies are violating his interests.

• Right to safety

• Right to be heard

• Right to Consumer Protection Act

• Right to consumer education.

Identify the right

• safety

• choice

• redressal

Identify the right

• redressal

• choice

• safety

Which of the following are roles of a consumer organization?

A. filing complaints in appropriate forums on behalf of a consumer

B. Educate Consumer through trainings, workshops etc

C. Stop Consumer on raising a complaint about a defective product

D. Providing legal assistance to consumer regarding any consumer issue

• A,B,C & D

• B & C

• A, B & D

• A & B ONLY

What are some common examples of consumer rights violations?

• Providing clear and accurate product information

• Offering fair and transparent pricing

• False advertising, deceptive pricing, unfair billing practices, failure to provide adequate product safety information

• Over-delivering on promised features