BMG Operations Manual Quiz

New Hire Orientation (NHO) is offered weekly. On what day and time is it scheduled?

• Wednesday at 9am

• Thursday at 10am

• Friday at 11am

• Monday at 8am

How long must an employee have occupied their apartment before they can transfer units?

• 3 months

• 6 months

• 12 months

• 24 months

What happens to the bonuses/commissions if an employee is delinquent on paying their own rent?

• They will be paid out with the next paycheck

• They will be paid to the property until balance is paid in full

• They will be waived off

• They will be paid out in installments

What must an employee do if they wish to continue living at the community after they voluntarily resign?

• They must re-qualify as a regular prospect per standard qualification requirements.

• They can continue living there without any changes.

• They must pay back all the employee discounts they received.

• They must notify the HR department only.

What is the primary responsibility of the Assistant Manager?

• Managing community performance

• Compiling accounts payable and monitoring delinquencies

• Coordinating with Leasing Consultants

• Overseeing mechanical and maintenance repair operations

What are the Leasing Consultants responsible for?

• Preventative maintenance tasks

• Completing service requests

• Leasing apartments and maintaining effective follow-up systems

• Apartment turnover activities

What are the Service Technicians primarily responsible for?

• Leasing apartments

• Completing service requests and general cleaning of grounds and common areas

• Compiling accounts payable

• Writing scopes of work and obtaining bids for materials

What is the primary responsibility of Make Ready Technicians?

• Apartment turns and general cleaning of grounds and exterior common areas

• Leasing apartments to prospective residents

• General cleaning and maintenance of property grounds

• Providing task support to other team members

What tasks are Groundskeepers responsible for?

• Coordinating with Leasing Consultants

• General cleaning and maintenance of property grounds, facilities, interior and exterior common areas

• Completing service requests

• Apartment turnover activities

How should desks in the office be maintained?

• Cluttered with personal items

• Neat and orderly

• Decorated with holiday items

• Stocked with snacks for employees