QA Wednesday week 8 (SET B)

TRUE or FALSE:

All of our REGO chargers and batteries have a built in Bluetooth connection.

• TRUE

• FALSE

Which item is not allowed to be voluntarily returned back to us (for US Market only)?

• REGO 12V 400Ah LiFePO4 Battery

• Lycan 5000 Pro

• Deep Cycle AGM Battery 12 Volt 200Ah

• 48V 50Ah Smart Lithium Iron Phosphate Battery

The 12V Pro Smart Lithium Iron Phosphate Battery w/Bluetooth & Self-heating Function can be connected in:

• Parallel Only

• Series Only

• Either Parallel or Series Only

• Series-Parallel

According to the After-sales Problem Handling Process KB Article, if the issue of the Charge Controller is 'poor screen display', the recommended step to do is:

• Escalate the issue to Tech Support SZ after attempting the recommended troubleshooting steps without success

• No Warranty Claims will be provided

• Offer $10 compensation

• Inform cx that this is a normal phenomenom and the screen will be fixed after hard reset

The type of battery installed inside the Renogy Portable Power Station 1000 is?

• Lithium Ion

• Lithium Iron Phosphate

• Lithium Manganese

• Lithium Titanate

MULTIPLE ANSWER REQUIRED:

Which of the following statements are FALSE?

• "Awaiting interdepartmental confirmation" reason for Hold On is used when waiting for Escalation Team's feedback/resolution.

• We do not support the troubleshooting and after sales process of RenogyX products.

• RMA stands for Return Merchandise Authorization.

• We can use the USER notes field to input our case logs/notes when we do not own the case number.

Which unit is compatible with the BT-1 Module?

• Rover Li 40A Charge Controller (G1 Version)

• DCC50S

• 12V 40A DC-DC Battery Charger

• Rover Li 30A Charge Controller (G2 Version)

The retention strategy for the voluntary return requests is applicable to which region/s only?

• US and CA only

• AU, CA, DE and UK only

• US, UK, AU and CA only

• All regions

MULTIPLE ANSWER REQUIRED:

What are the differences of the Renogy ONE Core with ONE M1?

• RV Leveling

• Cloud-based energy monitoring worldwide

• Physical Appearance and Dimension

• Smart Automation (Door & Window Sensor, Motion Sensor, Smart Plug and Smart Relay)

As per one of the recent updates in our KB Article for After-sales Problem Handling Process, we will know if the Tech Escalation team approved the warranty claim/testing process when there is 'YES' on which field on their case notes?

• RMA Required

• Product Defective

• RMA Approved