3rd Quiz Prelim (TQM)

Quality management is essential to create superior quantity products that not only meet but also exceed customer satisfaction. (T/F)

(a)  

Quality of a product can be measured in terms of performance, reliability and marketability. (T//F)

(a)  

Business marketers are successful only when they emphasize on quality rather than quantity. (T/F)

(a)  

It is not important for every business to have some loyal customers. (T/F)

(a)  

Customers would return to your organization only if they are satisfied with your products and services. (T/F)

(a)  

Quality management ensures high-quality products and services by incorporating continuous changes and improvements in the system. (T/F)

(a)  

Quality management ensures that you deliver products as per promises made to the customers through various modes of marketing. (T/F)

(a)  

If an organization is earning, employees are also earning. (T/F)

(a)  

Money is a strong motivating factor. (T/F)

(a)  

Quality management processes make the organization a better place to work. (T/F)

(a)