Practica seleccion unica vocabulario servicio al cliente, 7 bime

I _______ for any inconvenience this issue has provoked.

• apologize

• enhance

• ensure

• encourage

I will do all my best to _________ this issue.

• apologize

• solve

• hold on

• reach out

We _________ your patience as we work to resolve this issue.

• appreciate

• hold on

• enhance

• reach out

I ________ your frustration.

• enhance

• understand

• resolve

• reach out

Let me see if I understand the situation correctly before we move ________.

• forward

• behind

• the package

• hold

Can you please tell me more about the problem you’re ________ so I can find a solution for you?

• enhancing

• apologizing

• experiencing

• assisting

Is it alright if I put you on __________ for a moment to look into that?

• hold

• hope

• wait

• line

Unfortunately I am not authorized to do that. Is it OK if I _______you to another department?

• transfer

• annoy

• hold

• follow-up

For security reasons, could you ________ me with your account number, and the last 4 digits of social security number?

• hold

• provide

• follow-up

• encourage

Hello, thank you for calling IKEA. My name is Jorge Perez, and I’ll be ___________ you. What can I help you with today?

• assisting

• attending

• holding

• sending