RATES SLM SWOOP

Will adding 30mins @ $1 per minute trigger SLM?

• Yes!

• No

Do we pay for multiple Dollies, Gojaks, Skates?

• Yes

• No

What scenarios can trigger SLM, select those that apply

• Rolled/Flip Over

• Submerged in Water

• Battery Jump

• More than 15ft off the road

Can we add charges on a case that's been closed for MORE than 72hrs?

• Yes we reopen the case and ask approval

• We refer them to PAG

Can you approve Winch and Labor that combines for more than 60 mins?

• Yes I have the power

• No we seek approval

What should you do if you need to add SLM charges on a closed case/job?

• Reopen the case yourself

• Ask the client to reopen

• Seek assistance from TL/Support Staff

• Let the client know you can't reopen the case

Where do you document the details of your conversation if it's a Service Provider Callback?

• Phone Activity in Dynamics

• Swoop Invoice

• Job Details in Swoop

• Notes and Attachments

Where do we change the Product type if we need to reclassify a job/case to ASM,VRM or SLM in SWOOP

• Monitoring Tab

• Swoop Notes

• Coverage

SLM Charges should have the exact same total from the Swoop Invoice.

• True

• False

What should be the subject when we ask our SPs to send in [e-mail]?

• Claim number

• Case number

• JOB ID

• SPs Business Name