OPENING QUIZTQM AND JIT

TRUE OR FALSE “Top management alone cannot bring forth all the desire benefits of TQM. Only with the support from all managers can TQM attain the most desirable results.”

TRUE OR FALSE “To ensure success of TQM, a firm must set unambiguous and measurable objectives.”

TRUE OR FALSE “Quality achievement of people and subunits when recognized timely is not the best way to emphasize the firm’s continuous struggle for better quality and to ensure efforts toward total quality at every level.”

TRUE OR FALSE “Top management must encourage everyone in the firm to be actively involved and to participate in the firm’s efforts to continuously improve quality.”

Costs incurred when poor quality goods or services are detected after delivery to customers.

“Also called inspection costs. Incurred to identify products before the products are shipped to customers.

_______ is a Japanese term meaning change for the better or continuous improvement.

_______ is the other term used for JIT Production System.

Give one benefit of Just-in-Time Production System.