Vendor-CLX: Property Policy & Product Unit Exam

Which of these is NOT a responsibility of a vendor agent?

• Filing manual claims

• Handling first notice of loss contacts

• Determining claim coverage

• Instructing customers on how to file claims in the app

What process must take place before an agent shares any claim information with a customer?

• Send claim filing macro

• Verification

• Proper greeting

• Open a manual claim

Which of these can be communicated to the Insured?

• Promises regarding hypothetical claim coverage

• User blocks

• Notes on suspicious activity

• Reiterated policy language/policy sections to review

How can customers access their accounts?

• Only Lemonade employees can access the accounts

• Only in the app

• Blender

• In-app and online

How can a policyholder file a claim?

• Only in the app

• Only online

• They cannot file themselves

• In-app or online

How does Lemonade's Giveback program impact the claims process?

• 
  Advocates do not gain anything by delaying or denying claims

• Unclaimed money goes toward policyholders in need

• The claims process is faster

• It does not impact claims

Which of these is NOT a policy offered by Lemonade?

• Pet

• HO4

• Home

• HO2

What is DICE?

• The structure of an insurance policy

• The outline for handling phone calls

• The suspicious claims team

• A standard claims operating procedure

What is a peril that is NOT covered by a policy?

• Exclusion

• Exception

• Named Peril

• Open Peril

What is an endorsement?

• 
  Policy language that modifies coverage

• Stamp of approval from the CEO

• State insurance regulation

• Extension of coverage