REVISION 2 CHAP 4 FORMAL COMMUNICATION CHANNELS & NETWORKS

Which one the following information refers to downward channel?

• Complaint
• Ask for opinion
• Instruction

What is the purpose of lateral channel?

• Request for action
• Coordinating activities
• Giving an order

"The process of information flowing from the lower levels of a hierarchy to the upper levels". The statement refers to which channel?

• Downward channel
• Upward channel
• Diagonal channel

The communication channel could involve higher level management communicating to lower level management a shift in organizational objectives, as well as the ensuing dialog about how best to achieve the new goals. The example refer to which channel?

• Diagonal channel
• Lateral channel
• Upward channel

Determine which pattern represent Y network?

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