DIASS

The message must be based on facts and a complex message needs additional information and/ or explanation.

• Completeness

• Concreteness

• Correctness

• Conciseness

A message is clear when the storyline is consistent and when this does not contain any

inconsistencies.

• Completeness

• Concreteness

• Correctness

• Conciseness

A correct use of language increases trustworthiness and the receiver will feel that they are taken seriously.

• Completeness

• Concreteness

• Correctness

• Conciseness

This is important as it determines whether the decoder grasped the intended meaning and whether

communication was successful.

• Source

• Medium

• Channel

• Feedback

A message may be communicated in the form of an email.

• Source

• Medium

• Channel

• Feedback

It is responsible for the delivery of the chosen message form.

• Source

• Medium

• Channel

• Feedback

This level includes our selection of words based on an understanding of meaning between

the speaker and the listener.

• Verbal

• Auditory

• Physical

• Emotional

Words delivered with pride, anger or fear are rarely well-received.

• Verbal

• Auditory

• Physical

• Emotional

It uses techniques like “matching and mirroring” people’s posture and gestures (and

certain words too) can increase their receptivity of your message.

• Verbal

• Auditory

• Physical

• Emotional

Fast talkers will find it beneficial to slow their speech when

speaking to a thoughtful, introverted person or risk being unheard.

• Verbal

• Auditory

• Physcial

• Emotional