Making a Phone Call in English

How should you greet the receptionist when you connect?

• "Hello?"

• "Good morning/afternoon/evening."

• "Can you help me?"

• "I'd like to speak to the manager."

Tags

CCSS.L.1.6

CCSS.L.3.6

What is the first thing you should do before making the call?

• Find the school's phone number.

• Write down the questions you want to ask.

• Practice your English pronunciation.

• All of the above

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

If you need to make a follow-up call, what should you do first?

• Gather any additional information you may need.

• Review your notes from the previous call.

• Practice what you want to say again.

• All of the above

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

How can you show that you are actively listening to the receptionist's response?

• Repeat key information back to them.

• Ask clarifying questions if needed.

• Nod your head (if you are making a video call).

• All of the above

Tags

CCSS.L.1.6

CCSS.L.3.6

How can you maintain a professional tone throughout the call?

• Speak clearly and at a moderate pace.

• Use polite language and avoid slang or jargon.

• Be mindful of your background noise and distractions.

• All of the above

Tags

CCSS.L.2.3

CCSS.L.2.3A

CCSS.L.4.3C

CCSS.SL.4.6

CCSS.SL.5.6

What is the overall goal of making a professional phone call?

• To convey your message effectively and efficiently.

• To maintain a positive and respectful impression.

• To achieve a mutually beneficial outcome.

• All of the above

Tags

CCSS.L.2.3

CCSS.L.2.3A

CCSS.L.4.3C

CCSS.SL.4.6

CCSS.SL.5.6

What is the importance of leaving a clear message if you are unable to reach the person you are calling?

• To avoid wasting their time.

• To provide them with your contact information.

• To clearly state the purpose of your call.

• All of the above

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

What is the most polite way to state your purpose for calling?

• "I need to talk to someone about the upcoming events."

• "I'm calling to ask about the events."

• "What events are happening next week?"

• "Tell me about the events."

Tags

CCSS.L.1.6

CCSS.L.3.6

What is an appropriate way to express your gratitude at the end of the call?

• "Okay, thanks."

• "Thank you for your time and assistance."

• "Have a good day/evening."

• All of the above

Tags

CCSS.L.1.6

CCSS.L.3.6

If you encounter a language barrier, what should you do?

• Politely ask if they speak English or if there is someone who does.

• Speak slowly and clearly, and use simple language.

• Try to use gestures or drawings to convey your message.

• All of the above

Tags

CCSS.L.1.6

CCSS.L.3.6