Quiz for Fraud T2 Training #1

In which of these types of accounts can you choose Supplemental Info Request (SI) intervention? (There might be more than 1 correct answer)

• Express

• Custom

• Direct or Standard

Answer explanation

We can intervene SI only on normal or express accts, not custom acct!

Evaluate merchant tags below:

Groups:

(a) Bad

,

(b) Neutral

,

(c) Good

• card_casher

• dishonest_merchant

• auto_fraud_shutdown

• shutdown_country

• fraud_biz

• site_okay

• tos_violation

• gmgb

• rejected_by_platform

• cb_shutdown

• complicit_merchant

• suspected_fraud

In which of these cases you can only Opt Out?

• Rejected account by TOS team

• Ongoing Gelato Intervention (Transition Out State)

• Ongoing SI intervention

• Ongoing bad URL intervention

Answer explanation

In other cases you can reject if you are 100% sure that the acct is fraud.

How many days do you have to wait before you are allowed to intervene for an SI again?

• 0 days

• 30 days

• 60 days

• 90 days

Choose a sketchy email address?

• [e-mail]

• [e-mail]

• [e-mail]

We should send intervention for domain verification when:

• URL is a social media link

• Website is good but there are some fraud signals on the account

• Website is bad

Answer explanation

We never send DV for SM website, and when the web is bad, DV makes no sense.

Match below signals into the right categories:

Groups:

(a) Merchant Intent

,

(b) OP

,

(c) WS

,

(d) P2B

• About Us

• News articles

• IP considerations

• Contact Us

• Geolocation

• Social media referrer links

• Checkout

• Disputes

• Social media

• Charge velocity

• Robust LinkedIn profile

• Good Trustpilot reviews

What action on virgil are you going to take if you decide to make intervention for fraudulent charges in Shopify custom account

• Rejection

• No Intervention

• Opt Out

Answer explanation

Whenever you make any kind of intervention/rejection request on PSP, you always go for Opt Out on virgil.

In which of these cases can you choose a bad URL intervention, together with some sketchy signals present on the acct? (There might be more than 1 correct answer)

• URL is a reachable merchant personal Social Media account

• URL is a homepage of Social Media

• WS isn't working

Answer explanation

Usually we can go for a bad url if the WS not working // WS is a generic URL/SM homepage (instagram.com/facebook.com) // WS is a homepage of their platform (direct acct) and they have some sketchy signals on the account.

How much TPV do we need to have in order to do an intervention for SI?

• 0$

• 1000$

• 800$

Answer explanation

We need to have more than 1000$ in TPV, and it doesn't matter how much money they have in balance even negative balance.