Non verbal communication

Non verbal communication sometimes can cause misunderstanding.

do you agree?

Situation : Ramu voiced out his opinion in meeting but been disregarded by his boss, Encik Syed.

To ramu - He felt Encik Syed dislike him

To Encik Syed - He regard Ramu action as rude as he voicing out his opinion loudly.

• Yes :)

• No :(

Definition of non verbal communication IN GENERAL : All forms of communication with the purpose of delivering messages or responses without words are non verbal communication.

do you agree?

• No ;(

• Yes :D

Answer explanation

Non verbal communication through behavior, attributes and objects. other than words, gives social meaning ( Seiler & Beall , 2002 )

refer pages 120 for further explanation

:)

how many signals in non verbal communication?

• 10

• 8

Answer explanation

Signals in non verbal communication :-

1) kinesics ( body movement and face mimics )

2) Quiet

3) Proxemics ( personal space )

4) Paralanguage ( vocal quality )

5) Chronemics ( perception & use of time )

6) Haptics

7) Artefacts

8) Physical Appearance

refer pages 121 for further explanation :)

Pick the correct answers for SIGNALS in non verbal communication.

• Physical appearance

  &

  quiet

• artefacts & Haptics

• Paralanguage & kinesics

• proxemics & chronemics

• speaking eloquently

Answer explanation

remember :

non verbal communication can change the meaning of communication and can raise confusion to others.

verbal communication is used while speaking to people in personal space or group. The meaning of words used, may strengthened and clarified through voice tone, face expression and signal responses while delivering a message.

refer pages 120

Kinesics ( body movement & face mimics )

pick answers that related to kinesics

• body movement and face expression can represent thousand meaning

• body movement & face expression can tell us someone's feeling, emotion and the purpose of action.

• many implicit & explicit meaning can be notices through body movement and face expression.

• when someone show friendliness or smiling face, we regard him as open to discussion.

• facials expression happen spontaneously but sometimes are created according to situation and condition.

Answer explanation

additional notes..

facial expression are not learned but exist naturally from instinct and emotion.

if someone being dishonest with you, his facial expression will tell differently and may look reddish. it shows that he trying to hide his real feeling.

refer pages 122 : D

situation : a woman who keep looking at another man will cause her boyfriend to be jealous and this would show in his unhappy expression.

do you agree?

• * such expression usually happen spontaneously without being realized by the person

• Yes! how dare she..;(

• No! i am cool dude...

Answer explanation

some faces show us clearly whether someone is being happy, sad , angry or full of hatred etc.

because facial expression are not learned but exist naturally from instinct and emotion.

there are people who do not show any facial expression and what they said often contradict to their actual feeling and emotion at that time.

e.g : someone maybe smiling in fact he is in pain or sad.

refer pages 122 for more : D

eyes movement also a signal of non verbal communication.

do you agree?

• yes!

• no!

Answer explanation

someone's eyes movement and gaze, bring us certain meaning that can be interpreted by individual who see it..

eyes signal can tell us whether someone like or dislikes something.

for example : if someone received unexpected surprised, their eyes reaction will accompanied by facial expression that happen spontaneously.

refer pages 123 for moree..:)

how many characteristics in non verbal communication?

• 5

• 4

Answer explanation

characteristic in non verbal communication ;-

1) happen directly and unconsciously

2) strengthen verbal message

3) clarify certain context

4) involves ambiguous messages

5) different from verbal communication

refer pages 130

pick the correct answer for THE FUNCTION of non verbal communication

• helps the process of message making and strengthen verbal messages

• forms perception on something

• clarifies various level and forms of relations

• explain feeling

• help in managing interactions

Answer explanation

refer pages 132 for details

in communication either verbal or non verbal, the combination of both will determine the effectiveness of communication.

to be effective communicator, we need both non verbal signal and verbal speech to evaluate or adapt in our situation.

Pick the best answer for FACTORS that influencing non verbal communication.

• space and time

• communication distance

• culture

• status different

• being stubborn

Answer explanation

6 factors that influenced non verbal communications;-

1) space and time

2) status different

3) psychology

4) sex

5) culture

6 )communication distance

refer pages 134 for moree...