Hotel Staff Roles Quiz

What is the primary responsibility of a Concierge in a hotel setting?

• Cleaning and sanitizing rooms, hallways, stairways, and guest areas

• Primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations

• Overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction

• Assisting guests with inquiries about the facilities, attractions, and rules and regulations

Which role is responsible for cleaning and organizing houses, buildings, or establishments?

• Guest Room Attendant

• Concierge

• Housekeeping Worker

• Front Desk Clerk

What does a Reservationist do?

• Helps with planting and maintaining lawns, shrubs, and garden beds in public or private

• Works in customer service and takes reservations for customers

• Provides strategic direction and oversees daily operations of a hotel

• Cleans and sanitizes rooms, hallways, stairways, and guest areas

Who is responsible for the operations of the bellhop staff at a hotel?

• Hotel Manager

• Bell captain

• Usher

• Resort Instructor

What is the role of an Event Planner?

• Assists guests with inquiries about the facilities, attractions, and rules and regulations

• Responsible for cleaning and organizing houses, buildings, or establishments

• Assists people and companies in coordinating a variety of events, such as weddings, conferences, meetings, and parties

• An official who watches a game or match closely to enforce the rules and arbitrate on matters arising from the play

What is the role of a Barista?

• A person who makes bread and cakes

• A person whose job involves preparing and serving different types of coffee

• A person who mixes and serves drinks at a bar

• A person who manages several departments within a company

Who is responsible for taking orders from restaurant patrons and delivering their food to them?

• Chef

• Food Server

• General Manager

• Head Waiter

What does a General Manager do?

• Elects and hires qualified staff

• Manages several different departments within a company

• Interprets, especially one who translates speech orally

• Engaged in selling and arranging transportation, accommodations, tours, or trips for travelers

What is the primary responsibility of a Destination Manager?

• Providing food orders to guests staying in a hotel

• Electing and hiring qualified staff, building relationships with travel providers

• Showing tourists around places of interest

• Selling and arranging transportation and accommodations

Who is a Travel Agent?

• A person who prepares and serves different types of coffee

• A person who mixes and serves drinks at a bar

• A person who manages several departments within a company

• A person engaged in selling and arranging transportation, accommodations, tours, or trips for travelers