EMH Basics

What does EMH stand for?

• Ellie Mental Health

• Ellie Mentality Health

• Ellie Management & Health

We refer to our customers as….

• Clinicians

• Members

• Clients

• Curators

The medical professionals that partner with Ellie; We refer to them as….

• Clinicians

• Providers

• Therapists

• Doctors

The Location ID/Tage/Code indicates what?

• The location of the clinic

• The location of the clinic, the franchise ID, & the # of franchisees

• The location of the clinic, the Valant ID, & the # of providers in each clinic

What is the call flow steps in the correct order?

• Match and Schedule
  Call Opening
  Portal
  Profile
  Call Closing
  After Call Work

• Call Opening
  Match and Schedule
  Portal
  Profile
  Call Closing
  After Call Work

• Call Closing
  After Call Work
  Call Opening
  Match and Schedule
  Portal
  Profile
  

• Call Opening
  Match and Schedule
  Profile
  Portal
  Call Closing
  After Call Work

The phone # that the clients call in order to get help from the website is known as the….

• Clinic Phone #

• Franchise Owner Phone #

• The Vanity Line

• The Clinic Director Phone #

What are the 3 BIG pieces you need for Ellie Match? (Select all that apply)

• Age

• Location

• Insurance

• Name

• Address

When looking at a clinician profile, what are the 2 places you always look FIRST to determine if they are the best fit for the client?

• Specialities

• Diagnosis

• Availbility

• Scheduling Notes

What are you referred to as?

• CAT

• TAC

• ACT

• CCTV

HUMOR

Compassion

Acceptance

Creativity

Determination

What core value is missing?