Day 4 Fun

Day 4 Fun

Professional Development

20 Qs

quiz-placeholder

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Day 4 Fun

Day 4 Fun

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Dominique Adrien

Used 10+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

What time does class starts?

11 am

Whenever I come

1 pm

2.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

In training how does lunch work?

We take it when we want

we all go together

It doesn't matter

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

KM stands for?

Customer Connect Knowledge Management tool

Caring and knowing management tool

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

KM makes it easier for you to provide DIRECTV customers with great customer service.

True

False

Absolutely NOT!

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What part of CARES behavior you will be using if you ask the customer : " Can you share with me what type of movies you enjoy watching?"

Research & Discovery

Summarize

Customer Connection

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

DIRECTV's customers can take their TV services on the go.

True

False

Press Enter

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt


Which part of CARES behavior an agent is using if he/she said: "I'm glad you gave us a call and it will be my absolute pleasure to go over our different packages and make sure it includes all your entertainment needs"

Expert

Summarize

Customer Connection

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