Aula 3 - Atendimento ao cliente

O que não fazer ?

• offering help

• confirming time

• being rude

• offering additional information

Can I ... you find something ?

When a customer is angry, what's the best approach?

• Ignore the customer until they calm down.

• Apologize and try to resolve the problem

• Argue with the customer to show you're right

• Offer them a free item to calm them down.

What should you do if a customer is having trouble finding a product?

• Offer assistance and help them find what they're looking for.

• Tell them it's not your responsibility.

• Ignore the customer and continue your tasks.

• Suggest they try another store.

How can you show empathy when dealing with a customer's complaint?

• Ignore the complaint and continue with your tasks..

• Apologize and fix the problem right away.

• Tell the customer they are wrong.

• Offer a discount on their next purchase.

When a customer enters the store, what's an appropriate greeting?

• Looks like you're searching for something specific.

• Sorry, we're closed

• Take your time browsing around

• Welcome to our store! Can I help you with anything?

How can you greet customers when they enter the restaurant?

• The restaurant is full now, can you wait?

• Hello, welcome to our restaurant! How many people are in your party?|

• Sorry, we're closed.

• I don't have time right now

What should you do if a customer asks for a dish recommendation?

• Ignore the request and hope they decide on their own.

• Tell the customer you don't know.

• Laugh at the customer's request

• Offer a recommendation based on popular dishes.

What should you do if a customer compliments the food?

• Thank you for the positive feedback! I'm glad you enjoyed it.

• Please don't mention it.

• I already know that.

• That's not important

How can you close out a customer's bill politely?

• You can pay now or later.

• Are you satisfied with the service?

• It was a pleasure having you at our restaurant. Have a nice day!

• I don't have time to deal with this.