Tiger CLM_Question Bank

After log in as Call Center Agent, what do you have in homepage?

• Global Search
• App Launcher
• Menu
• Recent records
• Utilities Bar

Which app is normally used by Call Center Agent

• Tracker
• Abbott Service Console
• Abbott Business Admin

How many types of contact in Tiger?

• 1
• 2
• 3
• 4

Mary is Abbott's existing user for Similac Mum. Today she registers via Facebook to request a sample for Pediasure. Which following statements are correct?

• Brand relationship with Brand = Similac Mum and Type = User and Status = New
• Brand relationship with Brand = Pediasure and Type = Lead and Status = Contacted
• Brand relationship with Brand = Pediasure and Type = Lead and Status = Uncontacted
• Brand relationship with Brand = Similac Mum and Type = User and Status = Existing

When call center agent receives an inbound call from new customer, how many methods call center agent can use to create a main contact?

• Select Add Main Contact from App Launcher
• Select Add Main Contact from Ultilities Bar
• Select Add Main Contact from Menu
• Select Add Main Contact from Household tab

When a primary contact is created, which following statements are correct?

• System checks contact duplication based on mobile phone
• Each household can has 2 primary contacts
• 'Verified' is checked
• A Child Contact will be Created when Estimated Delivery date of Primary Contact = Today.

How many product hierarchy levels are there in Tiger system?

• 2
• 3
• 4
• 5

If call center agent wants to see the total of sample order customer have per brand, which layout call center agent can check?

• Order
• Case
• Contact
• Channel Respose

To receive the outbound call case, what should call center agent do?

• Ask call center manager to assign case manually
• Select Omni-Channel (Offiline) and turn Offiline
• Select Omni-Channel (Offiline) and turn Busy
• Select Omni-Channel (Offiline) and turn Online

During the call, if customer asks to buy products, how call center agent can quickly capture the requirement?

• Take note in a notebook
• Agree and will send an email to logistic partner
• Select 'New Order' button to capture the order and order product information