Dimensions of Quality Quiz
Authored by RUSALBIAH BINTI CHE MAMAT undefined
Business
12th Grade
Used 5+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first dimension of service quality mentioned in the text?
Empathy
Responsiveness
Reliability
Assurance
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which aspect of quality focuses on the appearance of the facility, equipment, and personnel?
Durability
Tangibles
Conformance
Reliability
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary feature that is evaluated under the 'Performance' dimension of goods quality?
Durability
Reliability
Features
Conformance
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which dimension of quality deals with the ability of a product to function under hard and frequent use?
Serviceability
Durability
Reliability
Conformance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the aspect of quality that focuses on the courtesy and competency of repair services for a product?
Reliability
Conformance
Serviceability
Durability
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which dimension of quality is related to the trust and confidence customers have in the services provided?
Empathy
Responsiveness
Assurance
Tangibles
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the characteristic of quality that evaluates whether a product matches pre-designed specifications?
Reliability
Serviceability
Conformance
Durability
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