Quality (AS Business)

Quality in the context of operations is

• measured by how durable a product is

• measured by how much it costs

• measured by the extent an operation meets its customer requirements consistently

• measured by how expensively priced the product/service is

Why is quality important?

• For a business to remain competitive and retain customers

• Quality builds loyalty and brand image

• Quality generates goodwill and word of mouth

• All the above

Quality assurance is carried out

• at the end of production

• during some stages of production

• during all stages of production

Select all the ways that quality can be improved

• Selecting the right partners

• Investment in technology

• Training

• New processes

• Understanding customer requirements

When is quality control carried out?

• Inspection or checking of product/service is carried out before production

• Inspection or checking of product/service is carried out during production

• Inspection or checking of product/service is carried out at the end of production

A business checks products after they are made. What is this an example of?

• Quality control

• Quality assurance

• Quality circles

True or False: Quality Assurance is the maintenance of target quality by attention to detail at every stage of the process

• True

• False

What is a way of remembering Quality Assurance versus Quality Control?

• Process versus Output

• Input versus Output

• Costs versus Benefit

• Objectives versus Goals

Select all the possible difficulties in improving quality. Employees might

• Believe business is doing well enough and not see the need to set higher targets. Might have resentment and perceive it as criticism of current work

• Be unwilling to undertake all the administration required to measure and check progress

• Be unwilling to suggest improvements - believing it is management’s job, not theirs

• See improving quality as extra work and not understand why they should bother unless they are paid more

• want more holiday and benefits

Fill in the blank. Quality control is a system of maintaining standards by testing or _______ the output against standards.

• communicating

• inspecting

• pricing

• valuing