Theme 2 - 2.5 End of Topic recap

Which of the following is the term used to describe a business where key decisions are made at head office?

• Hierarchical organisational structure

• Flat organisational structure

• Centralised business

• Decentralised business

Which of the following organisations is most likely to have a hierarchical organisational structure?

• An accountancy firm with two partners and ten employees

• A mobile hairdressing business with two employees

• A sole trader plumber who works alone

• A chocolate manufacturer with 250 employees

Which of the following organisations is most likely to be decentralised?

• A hotel chain that aims to solve customer complaints in any of its hotels immediately

• A national fast food chain that prides itself on consistent levels of customer service across all of its outlets

• A national clothes retailer that wants to offer customers the same product range in all branches and benefit from bulk buying stock

• A chain of coffee shops that aims to offer the same experience to customers regardless of the outlet visited

Which of the following situations would be most suited to a hierarchical organisational structure?

• An established sole trader organisation with three employees

• Where the business needs to make quick decisions involving all staff

• Where managers wish to keep a tight control over their staff

• A new business start-up with five staff members

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

• Effective communication

• Communication

• Insufficient communication

• Excessive communication

Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

Which of the following is a potential impact of insufficient communication within a business?

• High levels of employee motivation

• Inefficient employees

• High levels of staff retention

• Lower levels of labour turnover

An employee works 35-40 hours each week. This type of contract is best known as a:

• Part-time contract

• Full-time contract

• Permanent contract

• Permanent contract

Which of the following describes a way of working whereby an employee works a proportion of a full-time working week?

• Temporary

• Permanent

• Full-time

• Part-time

Which of the following statements best describes the term, recruitment?

• The number of people leaving an organisation in a specific time period

• The total amount of job vacancies in an organisation

• The number of people that are employed in an organisation

• The process of finding people to work for an organisation