Communication for Success Quiz

Larissa has been told by her manager to keep several points in mind when interacting and communicating with coworkers. Which of the following did Larissa’s manager most likely NOT tell her to do as part of her efforts to do so effectively?

• Remain objective.

• Share your private life with them.

• Be honest and sensitive.

• Treat everyone with respect.

Which of the following is NOT true of the service record card?

• It is completed by the beauty professional performing the service.

• It is intended for the client’s use.

• It lists the client’s permanent progress record of services received.

• It is updated with each client visit.

Which of the following is MOST important regarding your workspace?

• It should be clean and uncluttered.

• It should have lots of family pictures for the client to admire.

• It should have as many samples of products in it as possible.

• It should be adorned with personal items that tell a lot about you.

It is 12:20 in the afternoon, and Javier's client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?

• Agree to keep Hannah’s appointment and not bring up the fact that she was late.

• Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client.

• Refuse to keep Hannah’s appointment and politely tell her that she must reschedule.

• Agree to keep Hannah’s appointment and politely remind her of the late policy.

What should you NOT do at the end of your employee evaluation meeting?

• Keep your self-evaluation to yourself.

• Thank your manager for the guidance.

• Thank your manager for the feedback.

• Thank your manager for taking the time to do the evaluation.

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:

• Effective communication fosters a positive team environment.

• Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.

• Learning how to communicate effectively can help beauty professionals improve retail sales.

• Effectively expressing ideas is a necessary skill for career advancement.

Devon is a student studying for a career in beauty and wellness. Why will the ability to understand people be especially important in the field that Devon has chosen?

• Because the field of beauty and wellness is the only one in which understanding people is important.

• Because in the field of beauty and wellness, customer service is the cornerstone of success.

• Because in order to properly upsell beauty and wellness clients, they must be understood

• Because the ability to understand people guarantees profitability in the field of beauty

Miranda’s instructor has told her that to be an effective beauty pro, she must project a professional demeanor, wear a smile every day, be aware of her body language, remember that listening is the best relationship builder, speak clearly and loudly, and use correct English. Which of the following is Miranda’s instructor attempting to get her to follow?

• the golden rules of communication

• the total look concept

• client intake practices

• the 10-step consultation method

Which of the following should you do as your employee evaluation draws near?

• Perform a self-evaluation.

• Try not to take the evaluation too seriously.

• Try to delay the evaluation

• Dramatically improve your behavior

Joanna, a new client of Harvey’s, has just asked Harvey if she can see some examples of her requested service from his previous clients. What should Harvey have prepared before the consultation to meet Joanna’s request?

• a tea or coffee

• a portfolio of his work

• a collection of online before/after images from his colleagues

• a menu of service prices