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Communication for Success Quiz

Authored by Erica Sanchez

Specialty

11th Grade

Used 6+ times

Communication for Success Quiz
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53 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Larissa has been told by her manager to keep several points in mind when interacting and communicating with coworkers. Which of the following did Larissa’s manager most likely NOT tell her to do as part of her efforts to do so effectively?

Remain objective.

Share your private life with them.

Be honest and sensitive.

Treat everyone with respect.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT true of the service record card?

It is completed by the beauty professional performing the service.

It is intended for the client’s use.

It lists the client’s permanent progress record of services received.

It is updated with each client visit.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is MOST important regarding your workspace?

It should be clean and uncluttered.

It should have lots of family pictures for the client to admire.

It should have as many samples of products in it as possible.

It should be adorned with personal items that tell a lot about you.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is 12:20 in the afternoon, and Javier's client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?

Agree to keep Hannah’s appointment and not bring up the fact that she was late.

Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client.

Refuse to keep Hannah’s appointment and politely tell her that she must reschedule.

Agree to keep Hannah’s appointment and politely remind her of the late policy.

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should you NOT do at the end of your employee evaluation meeting?

Keep your self-evaluation to yourself.

Thank your manager for the guidance.

Thank your manager for the feedback.

Thank your manager for taking the time to do the evaluation.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:

Effective communication fosters a positive team environment.

Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.

Learning how to communicate effectively can help beauty professionals improve retail sales.

Effectively expressing ideas is a necessary skill for career advancement.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Devon is a student studying for a career in beauty and wellness. Why will the ability to understand people be especially important in the field that Devon has chosen?

Because the field of beauty and wellness is the only one in which understanding people is important.

Because in the field of beauty and wellness, customer service is the cornerstone of success.

Because in order to properly upsell beauty and wellness clients, they must be understood

Because the ability to understand people guarantees profitability in the field of beauty

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