RESTAURANT COST CONTROL - CHAPTER 10

What is the significance of decision-making in leadership?

• It should be avoided to prevent mistakes

• Leaders should allow teams to make all the decisions

• Effective decision-making drives the operation's strategy and crisis management

• Decision-making is only crucial for low-level management

What is a critical skill for a foodservice manager in handling customer expectations?

• Ignoring feedback to maintain a consistent service

• Ability to anticipate and meet customer needs effectively

• Encouraging negative feedback

• Avoiding direct interaction with customers

What is a key characteristic of effective leadership in foodservice management?

• Avoiding decision-making

• Inspiring and motivating staff

• Micromanaging all tasks

• Ignoring feedback

What role does a foodservice manager have in financial management?

• None, as financial tasks are outsourced

• Overseeing budgeting and financial planning to ensure the operation's profitability

• Managers should not be involved in financial decisions

• Financial management is only necessary at the corporate level

What is the effect of poor leadership on customer service in foodservice operations?

• It has no direct effect on customer service

• It can lead to inconsistent service and decreased customer satisfaction

• Poor leadership improves the speed of service

• It increases customer loyalty

What impact does cultural competence have on foodservice leadership?

• None, as foodservice is not affected by cultural issues

• It hinders the ability to manage diverse teams

• It enhances the ability to understand and interact with people from different cultures

• Cultural competence is only necessary for international businesses

How should leaders approach change management in a foodservice environment?

• By maintaining status quo at all costs

• By communicating openly and ensuring staff understand and support changes

• Change should be avoided as it disrupts operations

• Implementing changes without staff input

What role does communication play in effective leadership?

• It is irrelevant to leadership

• Effective leaders rarely communicate

• Strong communication helps in clearly setting expectations and providing feedback

• Effective leaders use communication to give orders only

Why is it essential for foodservice managers to practice ethical leadership?

• Ethics play no role in foodservice

• To ensure compliance with legal standards and foster trust among staff and customers

• Ethical leadership complicates decision-making

• It is only necessary when dealing with complaints

How does innovation contribute to the success of foodservice leadership?

• Innovation is discouraged in traditional foodservice

• By encouraging creative problem-solving and improving service and products

• Successful leaders focus on maintaining the status quo

• Innovation leads to confusion and inconsistency