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GRIT Agents Accountability Quiz

Authored by margaret garcia

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Professional Development

9 Questions

GRIT Agents Accountability Quiz
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum duration a new agent is expected to spend in the Audit Channel before going into 1st Partner Campaign according to the GRIT Agents Accountability document?

1 Week

2 Weeks

3 Weeks

4 Weeks

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which category does the item "billing protocols/movements" belong to in the GRIT Agents Accountability document?

#ticket

#partner

#misc

#scheduling

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the GRIT Agents Accountability document, what should be included in a service ticket protocol?

Service area linking

Date and time

Note codes

Message Relay Templates

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Message Relay Templates, Format for Documenting interactions in CRMs, Wrap up protocol mistakes

would all be errors based on

Permanent account notes

Wrap up protocol

One Way Protocols

Billing protocols

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the required accuracy rating in the Audit Channel before an agent can leave it?

50% or less

90-95%

75-100%

100%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the document, how should agents react to THUMBS UP?

Review Trainual again

Celebrate No Actions Needed

Ignore

Request a review with Team Leader

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens if an agent makes the same mistake more than twice?

It is overlooked

It is considered a choice

Immediate termination

Reduced accuracy rating

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