Workplace Readiness Skill 07 - Listening and Speaking

What is an example of a nonverbal cue in a professional setting?

• Writing a detailed email

• Maintaining eye contact while listening

• Asking for clarification

• Summarizing the meeting in a report

Tags

WRS-07

DOK Level 1: Recall

Which of the following is a key component of effective communication in the workplace?

• Using complex vocabulary to impress listeners

• Speaking only about work-related topics

• Ensuring the message is clear and concise

• Avoiding feedback sessions

Tags

WRS-07

DOK Level 2: Skill/Concept

How can paraphrasing be used as an active listening technique?

• By repeating the speaker’s words exactly

• By summarizing the main points in your own words

• By writing down everything said

• By changing the topic to make it more interesting

Tags

WRS-07

DOK Level 2: Skill/Concept

What strategy can be employed to enhance public speaking skills?

• Avoiding eye contact to reduce nervousness

• Reading from prepared notes without looking up

• Practicing the speech multiple times before presenting

• Keeping the speech as long as possible

Tags

WRS-07

DOK Level 2: Skill/Concept

In a professional presentation, why is it important to consider the audience’s level of knowledge?

• To use time efficiently by skipping basic concepts

• To tailor the complexity of information presented

• To impress the audience with advanced terminology

• To make the presentation longer and more detailed

Tags

WRS-07

DOK Level 3: Strategic Thinking

How can asking clarifying questions improve communication in the workplace?

• By prolonging meetings unnecessarily

• By ensuring all participants are confused

• By confirming understanding and clearing up ambiguities

• By shifting focus away from the main topic

Tags

WRS-07

DOK Level 3: Strategic Thinking

During a Q&A session after your presentation, an audience member poses a complex, multi-part question. What is the most effective strategy for responding to ensure clarity and engagement?

• Summarize the question to confirm your understanding before answering

• Immediately provide an answer to show confidence

• Request a written follow-up to address the question later

• Answer only the easiest part of the question quickly and move on

Tags

WRS-07

Which element of a presentation is crucial for summarizing the main points and leaving a lasting impression?

• Introduction

• Conclusion

• Supporting evidence

• Visual aids

Tags

WRS-07

Which of the following nonverbal cues may indicate that the person you are speaking to is bored or not paying attention?

• They smile and nod as you talk

• They are making eye contact

• They are sitting up straight with their body towards you

• They have their arms crossed and are looking around the room

Tags

WRS-07

You are a psychologist who suspects that a child they tested may have a learning disability.  You have a meeting with the parents of the child to explain the test results and your recommendations.  How can you best make sure the parents understand what the test results mean for their child?

• Read through the list of test results and ask them at the end if they have any questions.

• Carefully explain to them what tests you gave and what the results tell you about their child without using any technical terms or jargon.

• Tell them their child has a learning disability and give them an informational brochure.

• Hand them a copy of your report and tell them to give it to the child’s school for them to explain.

Tags

WRS-07