Pre-Onboarding Quiz

Which of these tasks is entered in CC3 to notify parent about a pending termination?

• Inbox

• Issue Term NOA

• Reminder Call

CES should set at least 3 separate tasks in CC3 for this type of task.

• Reminder Call

• Last day of care reminder

• EV follow up task.

CES has ten business days to complete any reported changes by parent.

• True

• False

CES's are assigned a day where they must answer phone calls (including for other CES's), be available to meet with any parent requesting to speak to a specialist and will not be able to use downtime (except Fridays). What is this assigned day called?

• Training Day

• Front desk coverage day

• Duty worker day

CES may utilize this service in order to communicate with a parent that speaks another language that CES does not speak.

• Duty Worker

• Translation Services

• Google Translate

CES can refer families to this department if family is requesting assistance with obtaining services that are other than childcare.

• Provider Services Dept.

• Family Resource Dept

• Enrollment Dept

Which of these is the deadline for CES to process a cert or recert?

• 5 business days

• 5 calendar days

• 2 calendar days

• 2 business days