FRONT OFFICE 207

It is important to welcome and greet the guest when entering in the hotel.

• True

• False

The processing of individual and group bookings and the registration of guest are undertaken at the housekeeping department.

• True

• False

It is important to ask the guest why did she check in in the hotel.

• True

• False

The guest must not informed of the terms and condition of the hotel.

• True

• False

This document is where all guest charges are entered, either manually or in the computer.

• Guest Folio

• Daily Arrival List

• Registration Form

Guests with confirmed reservation shall be listed here.

• Guest Folio

• Daily Arrival List

• Registration Form

In individual registration, a large number of guest are expected to arrive in the hotel.

• True

• False

In this billing arrangement, each member of the group is allowed to sign all their charges to the group.

• sign room and tax

• each pays own

• sign all charges

In this billing arrangement the sponsor or organizer shall pay only the room and taxes for the attendees.

• sign all charges

• sign room and tax

• each pays own

This system captures, encodes and stores data pertaining to Front Office and Accounting transactions and creates a database which is used as reference for marketing and day to day transactions.

• Guest Folio

• Property Management System

• Guest Registration Form