3. Customer Management

What should a Machine Shop confirm before generating a quotation?

• All of the above

• Quantity, Delivery Schedule

• Customer's Specifications, Drawing type

• Standard Certifications, OEM's Approvals

What is the key point of Customer Management?

• Drive sales growth

• Improve customer service relationships

• Assist in customer retention

• All of the above

What should a Machine-Shop consider for the final judgement from the customer's point of view?

• All of the above

• Risk Reduction, Performance, Efficiency

• Price, Quality, Sustainability

• Safety, Transparency, Control

What is essential for a high-quality product across different batches?

• Consistent Machine Model

• All of the above

• Software / IoT

• Quality Control System

What is required for CNC machining to produce parts with accuracy and consistency?

• Programing System & Knowledge

• Machine model & Control

• Machinist Skill & Knowledge

• Quality system (QMS) & Equipment

What is crucial for consistently producing a high-quality product across different batches?

• Customer Management

• Machine-Shop Self Study

• Software / IoT

• Quality Control System & Measuring Equipment

What kind of employees are needed in the Metal Cutting Industry?

• Knowledge of machine capability and features

• All of the above

• Measuring knowledge and skills

• Machining knowledges

What is important for reducing and preventing unplanned downtime in a Machine Shop?

• Secondary Process

• Quality check time

• Regular Machinery Maintenance

• Good Communication between Customer

What is the main goal of Machine-Shop Self Study?

• Win the competition

• Home Page Improvement

• Self improvement

• Skill Machinist

What is the key factor for ensuring consistent quality in a Machine Shop?

• Regular Machinery Maintenance

• Customer Management

• Quality Control System & Measuring Equipment

• Machine-Shop Self Study