WEEK7-QUIZ-12-CHANEL

The bellboy at night shift is responsible for delivering the newspaper to all occupied rooms.

• TRUE

• FALSE

It is the front officer who do the errands works such as buying cinema tickets, purchasing over-the-counter medicine, confirming bus reservation, among others.

• TRUE

• FALSE

Another responsibility of a bell desk is to distribute mails and messages received at the front desk to the guests’ respective rooms.

• TRUE

• FALSE

The traditional paging system in a hotel is when the bellman carries a small board and a little bell.

• TRUE

• FALSE

Public Address system is an electronic system in which a microphone and loudspeaker is used to page the guest.

• TRUE

• FALSE

It is not the responsibility of a bellman to do paging or contacting a guest in the hotel especially if the guest has to expect a visitor while he/she is in the hotel.

• TRUE

• FALSE

Temporary Storage of Luggage is a service offered to guests who check out and would like to visit other cities within a country.

• TRUE

• FALSE

The hotel provides the “left luggage” facility to accommodate the guest’s request to left their luggage for longer period of time.

• TRUE

• FALSE

It is important that the person operating Public Address system has good pronunciation skills and a friendly voice.

• TRUE

• FALSE

When the bellman returns from an external duty, the record in the service card and logbook will be updated and signed by the bell captain.

• TRUE

• FALSE