FBS Summative Test 4Q

What is the first thing to do in the room service telephone conversation?

• Thank and bid Goodbye

• Repeat and confirm the order of the guest.

• Answer the telephone on the first ring.

• State room service dept. and greet the caller.

Which skills must a room service staff have?

• Artistic

• Ability to communicate

• Imaginative

• Writer

An order form should have the following except:

• Date

• Guest hobbies

• Time of order

• Name/ room number

The trolley/tray should then be filled with one of the following:

• Cabinet

• Flower vase/ centrepiece

• Shoebox

• Soap

During the room service telephone conversation, what should you get from the caller?

• Pillow

• Favourite pet

• Television

• Room number

One way to settle the bill of the guest is?

• In cash

• In promissory note

• In begging

• In forcing

Which is not part of taking the order of the guest?

• Listen and write the order of the guest

• Do the suggestive selling

• Repeat the order and confirm for the finalization

• Do the cleaning

In the room service procedure, which of the following is the additional service?

• Sleeping outside the door

• Fill the water goblet

• Eating together with the guest

• Using guest's comfort room

Which of the following is not part in setting up the trays and trolley?

• Put the flower vase/ centrepiece at the side of the trolley

• Put the salt and pepper at the side of the flower vase

• Place the bread plate and butter spreader

• Put the garbage below the trolley

What is the last thing to place in the trolley during the delivery of the room service?

• Flower vase

• Salad plate

• Water pitcher

• Table napkin