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FBS Summative Test 4Q

Authored by Ronna Robel

Special Education

10th Grade

FBS Summative Test 4Q
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30 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the first thing to do in the room service telephone conversation?

Thank and bid Goodbye

Repeat and confirm the order of the guest.

Answer the telephone on the first ring.

State room service dept. and greet the caller.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which skills must a room service staff have?

Artistic

Ability to communicate

Imaginative

Writer

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

An order form should have the following except:

Date

Guest hobbies

Time of order

Name/ room number

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The trolley/tray should then be filled with one of the following:

Cabinet

Flower vase/ centrepiece

Shoebox

Soap

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During the room service telephone conversation, what should you get from the caller?

Pillow

Favourite pet

Television

Room number

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

One way to settle the bill of the guest is?

In cash

In promissory note

In begging

In forcing

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which is not part of taking the order of the guest?

Listen and write the order of the guest

Do the suggestive selling

Repeat the order and confirm for the finalization

Do the cleaning

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