Cascading the Balanced Scorecard

What are the benefits of employees developing their own Personal Balanced Scorecards?

• Offers a clear line of sight from employee goals to organizational strategy

• Generates commitment to the Scorecard

• All of the above

• Builds support for the goal-setting process

Influence is ……………

• The ability to negotiate with others

• The ability to produce an effect

• The ability to lead by example

• The ability to control outcomes

What is the purpose of holding sessions with submitting departments after reviewing Scorecards?

• To decrease paperwork in the organization

• To discourage employee participation

• To discuss refinements and improvements

• To finalize Scorecard development

What danger is highlighted if Scorecards are not carefully monitored during the cascading process?

• Decreased employee morale

• Unrealistic targets and conflicting efforts

• Decreased collaboration among departments

• Unenhanced understanding of organizational goals

Shared service groups are what we sometimes call ……………..

• Corporate resources

• Operational teams

• Service-level agreements

• Functional units

According to Bill Jensen, what are some contributors to work complexity?

• Lack of technology

• Unclear goals and objectives

• Over communication

• Excessive resources

To ease the cascading process, we can ………………

• Hold management meetings

• Make targets realistic

• Builds awareness of the Balanced Scorecard

• Provide clear accountabilities, guidelines, and personal assistance

What is the final step for an employee to complete page 2 of the template?

• Development of personal goals

• Construct a personal development plan

• Approval of weights by the manager

• Formal presentation of the Scorecard to the CEO

What is the essence of cascading the Scorecard to lower levels of the organization?

• Control

• Direction

• Influence

• Oversight

Which of the following is NOT a benefit of having employees develop their

own personal Balanced Scorecards?

• Building awareness of the Balanced Scorecard

• Generating commitment to the Scorecard

• Lowering comprehension of aligned Scorecards

• Builds support for the goal-setting process