Lecture 9 part1

Which of the following is the first step in the knowledge management value chain?

• Feedback
• Acquire
• Disseminate
• Store
• Apply

Which of the following statements best describes the relationship between collaboration and knowledge management?

• Collaboration is impossible without knowledge
• Knowledge is impossible without collaboration
• Knowledge is useful only when shared with others
• As knowledge improves, so does collaboration
• Knowledge is the result of collaboration

The text defines ________ as the flow of events or transactions captured by an organization's system

• information
• data
• wisdom
• knowledge
• experience

The text defines ________ as expertise of organizational members that has not been formally documented

• wisdom
• information
• data
• experience
• tacit knowledge

What is meant by the statement "knowledge is sticky"?

• Knowledge is hard to move
• Knowledge is universally applicable
• Knowledge works only in certain situations
• Knowledge is intangible
• Knowledge is difficult to replace

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

• Knowledge is a firm asset
• Knowledge has different forms
• Knowledge has a location
• Knowledge is situational
• Knowledge is timeless

Changing organizational behavior by sensing and responding to new experience and knowledge is called:

• change management
• knowledge leveraging
• the knowledge value chain
• organizational learning
• knowledge management

What is the last value-adding step in the knowledge business value chain?

• Acquire
• Data and information acquisition
• Store
• Disseminate
• Apply

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:

• knowledge culture
• knowledge discovery
• organizational and management capital
• organizational routine
• knowledge

Which of the following are the three major types of knowledge management systems?

• MIS, DSS, and TPS
• CRM, SCM, and CAD
• DBMS, DSS, and ECM
• COPs, ECM, and MIS
• Enterprise-wide knowledge management systems, KWS, and intelligent techniques