
Knowledge for all Front Office Employee Part 1

Quiz
•
Specialty
•
11th Grade
•
Easy

Ray Cartwright
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one technique front office staff use to leave a good impression with each caller?
Using proper grammar and diction
Ignoring the caller's name
Speaking in slang terms
Answering the phone after five rings
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many rings should front office staff answer the phone within?
One ring
Two rings
Four rings
Three rings
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should front office employees do if a call is for a manager?
Take a message immediately
Ask the caller if they may put the manager on hold
Put the caller on hold without asking
Ignore the call
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should front desk employees do if they can't find a guest within one to two minutes?
Take a message
Transfer the call to another department
Keep searching for the guest
Hang up on the caller
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should front office staff end each phone call?
Hang up first
Say 'Goodbye'
Ask the caller to call back later
Thank the caller for calling
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of front office staff in a property's security system?
Clean the property
Watch who comes in and out of the property
Handle guest reservations
Serve food to guests
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who can help guests meet special security needs?
Reservationist
Concierges
Bell attendants
PBX operators
Create a free account and access millions of resources
Similar Resources on Wayground
15 questions
Intro to Hospitality & Tourism SLO

Quiz
•
9th - 12th Grade
10 questions
Healthcare Safety

Quiz
•
9th - 12th Grade
15 questions
CORE CONCEPT IN FOOD AND BEVERAGE

Quiz
•
11th - 12th Grade
7 questions
Body Planes and Directional Terms

Quiz
•
10th - 12th Grade
10 questions
Activity # 4 Major Sectors: ACCOMMODATIONS

Quiz
•
11th Grade
10 questions
Front Office Quiz

Quiz
•
11th Grade
13 questions
Line-types Quiz

Quiz
•
10th - 12th Grade
11 questions
Levels of Measurement

Quiz
•
9th Grade - University
Popular Resources on Wayground
18 questions
Writing Launch Day 1

Lesson
•
3rd Grade
11 questions
Hallway & Bathroom Expectations

Quiz
•
6th - 8th Grade
11 questions
Standard Response Protocol

Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
4 questions
Exit Ticket 7/29

Quiz
•
8th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
Discover more resources for Specialty
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
40 questions
LSHS Student Handbook Review: Pages 7-9

Quiz
•
11th Grade
20 questions
Scalars, Vectors & Graphs

Quiz
•
11th Grade
62 questions
Spanish Speaking Countries, Capitals, and Locations

Quiz
•
9th - 12th Grade
10 questions
Solving Equations Opener

Quiz
•
11th Grade
20 questions
First Day of School

Quiz
•
6th - 12th Grade
21 questions
Arithmetic Sequences

Quiz
•
9th - 12th Grade