3rd 9 Weeks exam

Making eye contact with the speaker is an example of effective

• writing

• listening

• speaking

• evaluating

"Wassup" is an example of

• jargon

• slang

• semantics

• buzzwords

Why might a person from Massachusetts have trouble understanding a person from Wyoming?

• use of jargon

• use of different tones

• speaking different dialects

• speaking different languages

Smiling and yelling are examples of

• tone

• jargon

• gestures

• semantics

Making eye contact with the speaker is an example of effective

• writing

• listening

• speaking

• evaluating

What is the purpose of the body of a written message?

• calls for action

• gets the audiences attention

• presents the content of the message

• establishes the writers point of view

The purpose of a written message's introduction is to

• get the audiences attention

• present the topic of the message

• identify the benefits of the message

• summarize the key points of the message

The purpose of a written message's conclusion is to

• get the audiences attention

• present the topic of the message

• identify the value of the message

• establish the writer's point of view

The most important characteristic of a message is it's

• length

• delivery

• content

• clarity

The ways in which managers interact with staff and the value system that governs their daily conduct are known as

• teamwork

• professionalism

• problem solving

• personal treatment