*RCI - Club Royale (Review - Day 4 topics) 05/13/24

One of the benefits of Masters is a Complimentary Drinks onboard the ship.

• True
• False

Select the onboard benefits for Choice guests

• Instant Reward Certificate
• Complimentary Drink in Casino Royale
• $200 credit in EFFY Boutique at Regalia Fine Jewelry*
• Access to CLub Royale VIP Events
• Exclusive Casino Offers

___________________ are awarded to guests while they are onboard (usually on the last night of the sailing)

• Onboard Credits
• Freeplay
• IRC
• Play Points
• Tier Status

What Is the mandatory 2 letter remark code for IRC to be added to the service history for tracking?

• IC
• IW
• IR
• 2 digit month the certificate was issue
• 2 digit year the certificate was issued

IRC combinability

• IRC must be in the same month and same ship and sail date
• it can only be used in FIT booking
• Guest IRC can only be combine if has same household
• can combine more than 2 IRC offers
• IRC can be combine to Tier Offer

This flyer is onboard collateral with Casino Royale hours, promotions, benefits, and much more information.

• Player's Edge
• Cruise Compass
• IRC
• NextCruise

Measures the agent's ability to use product knowledge, correctly apply policy, and utilize the correct procedure during the course of the call.

• Relationship & Professionalism
• Policy & Procedure
• Efficiency
• Revenue Generation
• Critical Impact / Automatic Zero

Measures the agent's impact on the customer relative to service failures (or potential service failures), both in the booking and vacation experience.

• Relationship & Professionalism
• Policy & Procedure
• Efficiency
• Revenue Generation
• Critical Impact / Automatic Zero

For Complimentary Cruise: Sailing must be one of the approved sailings listed on the certificate

• True
• False

Select tier status that has a complimentary Voom Package

• Choice
• Prime
• Signature
• Masters